.support-page{padding:42px 0 70px;font-family:Times, "Times New Roman", serif;color:#2f2930}.support-page .container{max-width:1080px;margin:auto}.support-hero{text-align:center;margin-bottom:24px}.support-badge{display:inline-flex;padding:6px 12px;border-radius:999px;background:#fff1f4;border:1px solid #ffd8df;color:#a71f37;font-size:13px;font-weight:700}.support-hero h1{font-size:32px;margin:13px 0 8px}.support-hero p{max-width:720px;margin:auto;color:#777;line-height:2;font-size:15px}.support-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:18px;align-items:start}.support-card,.support-side-card{background:#fff;border:1px solid #eee3e7;border-radius:22px;box-shadow:0 12px 35px rgba(70,35,50,.07)}.support-form-card{padding:25px}.support-card-head{display:flex;gap:12px;align-items:center;margin-bottom:22px}.support-card-head h2{margin:0 0 4px;font-size:21px}.support-card-head p{margin:0;color:#888;font-size:13px}.support-icon{width:48px;height:48px;display:flex;align-items:center;justify-content:center;border-radius:15px;background:#fff2f5;font-size:24px}.support-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.support-field{margin-bottom:14px}.support-field label{display:block;margin-bottom:7px;font-size:14px;font-weight:700}.support-field label span{color:#c71931;margin-right:4px}.support-field input,.support-field textarea,.support-form select{width:100%;border:1px solid #ddd7db;border-radius:12px;background:#fff;padding:11px 13px;font:inherit;font-size:14px;outline:none;transition:.2s}.support-field textarea{resize:vertical;min-height:150px;line-height:1.9}.support-field input:focus,.support-field textarea:focus{border-color:#e1a6b2;box-shadow:0 0 0 4px rgba(225,166,178,.14)}.support-field small{display:block;color:#999;margin-top:6px;font-size:11px}.field-error{color:#b52238;font-size:11px;margin-top:5px}.support-upload-box{display:flex;justify-content:space-between;align-items:center;gap:15px;border:1px dashed #dfc8ce;background:#fff9fa;border-radius:15px;padding:13px 15px;margin:5px 0 17px}.support-upload-box strong,.support-upload-box span,.support-upload-box small{display:block}.support-upload-box strong{font-size:14px}.support-upload-box span{font-size:12px;color:#777;margin-top:3px}.support-upload-box small{font-size:10px;color:#a18d92;margin-top:4px}.support-upload-box input[type=file]{max-width:230px;font-family:inherit;font-size:11px}.support-submit{width:100%;border:0;border-radius:13px;padding:13px 18px;background:#c71931;color:#fff;font:inherit;font-size:15px;font-weight:700;cursor:pointer;box-shadow:0 8px 18px rgba(199,25,49,.16)}.support-submit:hover{background:#aa142a}.support-submit span{margin-right:8px}.support-side-card{padding:18px}.support-side-item{padding:14px 4px;border-bottom:1px solid #f0e8eb}.support-side-item:last-of-type{border-bottom:0}.support-side-item b{display:block;font-size:14px;margin-bottom:5px}.support-side-item span{display:block;color:#777;font-size:12px;line-height:1.9}.support-back{display:flex;align-items:center;justify-content:center;text-decoration:none;color:#a71f37;background:#fff4f6;border:1px solid #ffd9df;border-radius:12px;padding:10px;margin-top:15px;font-size:13px;font-weight:700}.support-alert{max-width:1080px;margin:0 auto 18px;padding:12px 15px;border-radius:12px}.support-alert.error{background:#fff1f3;border:1px solid #ffd2d8;color:#9f2034}.support-honeypot{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}.ticket-top{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:14px}.ticket-top h1{font-size:27px;margin:10px 0 5px}.ticket-top p{margin:0;color:#888;font-size:13px}.ticket-status{display:inline-flex;padding:8px 12px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap}.status-open{background:#fff1e8;color:#9b5519}.status-in_progress{background:#eef4ff;color:#3567a8}.status-waiting_customer{background:#fff8df;color:#8d6813}.status-resolved{background:#eaf8ef;color:#257648}.status-closed{background:#f0f1f4;color:#676a73}.ticket-meta{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:15px}.ticket-meta span{background:#fff;border:1px solid #eee3e7;border-radius:999px;padding:7px 11px;font-size:11px;color:#666}.ticket-thread{display:flex;flex-direction:column;gap:11px;margin-bottom:18px}.ticket-message{max-width:82%;border-radius:17px;padding:14px 16px;border:1px solid #eadfe3;background:#fff}.ticket-message.customer{align-self:flex-start;background:#fff9fa}.ticket-message.admin{align-self:flex-end;background:#f8f8ff;border-color:#e2e3f4}.ticket-message-head{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:7px}.ticket-message-head strong{font-size:12px}.ticket-message-head time{font-size:10px;color:#999}.ticket-message p{margin:0;font-size:13px;line-height:2;white-space:normal}.ticket-attachment{display:inline-flex;margin-top:10px;padding:6px 9px;border-radius:8px;background:#fff;border:1px solid #e1d8dc;color:#9d2337;text-decoration:none;font-size:11px}.ticket-reply-card{padding:20px}.support-empty{padding:25px;text-align:center;background:#fff;border:1px dashed #ddd;border-radius:14px;color:#888}
@media(max-width:800px){.support-layout{grid-template-columns:1fr}.support-side-card{order:2}.support-form-grid{grid-template-columns:1fr}.ticket-message{max-width:94%}.support-upload-box{align-items:flex-start;flex-direction:column}.support-upload-box input[type=file]{max-width:100%;width:100%}}
@media(max-width:560px){.support-page{padding:28px 12px 55px}.support-hero h1{font-size:25px}.support-form-card{padding:17px}.ticket-top{flex-direction:column}.ticket-top h1{font-size:22px}.ticket-status{align-self:flex-start}.support-card-head h2{font-size:18px}}

/* Support Ticket UX v2 */
.ticket-hero-card{display:flex;justify-content:space-between;gap:20px;align-items:stretch;background:linear-gradient(135deg,#fff,#fff7f8);border:1px solid #f0e1e5;border-radius:24px;padding:24px;margin-bottom:14px;box-shadow:0 12px 32px rgba(70,35,50,.06)}
.ticket-hero-copy h1{font-size:30px;margin:11px 0 7px}.ticket-hero-copy p{margin:0;color:#777;line-height:1.9;font-size:13px}
.ticket-number-box{min-width:240px;background:#fff;border:1px solid #eadde1;border-radius:17px;padding:15px 17px;display:flex;flex-direction:column;justify-content:center}.ticket-number-box span,.ticket-number-box small{color:#8c8186;font-size:10px}.ticket-number-box strong{font-size:18px;color:#a71f37;margin:5px 0;letter-spacing:.5px}
.ticket-status-banner{display:flex;gap:12px;align-items:center;border:1px solid #eadfe3;border-radius:17px;padding:13px 15px;margin-bottom:16px}.ticket-status-banner .ticket-status-icon{width:38px;height:38px;border-radius:12px;display:flex;align-items:center;justify-content:center;background:#fff;font-size:18px;flex:0 0 38px}.ticket-status-banner strong,.ticket-status-banner span{display:block}.ticket-status-banner strong{font-size:13px;margin-bottom:3px}.ticket-status-banner span{font-size:11px;line-height:1.8;color:#756b70}.ticket-status-banner.status-open{background:#fff8f0;border-color:#f2dcc6}.ticket-status-banner.status-waiting_customer{background:#fffaf0}.ticket-status-banner.status-in_progress{background:#f4f8ff}.ticket-status-banner.status-resolved{background:#f2fbf5}.ticket-status-banner.status-closed{background:#f5f5f6}
.ticket-layout{display:grid;grid-template-columns:290px minmax(0,1fr);gap:16px;align-items:start}.ticket-side-card,.ticket-main-card{background:#fff;border:1px solid #eee3e7;border-radius:21px;box-shadow:0 10px 30px rgba(70,35,50,.05)}.ticket-side-card{padding:17px;position:sticky;top:15px}.ticket-side-head{display:flex;gap:10px;align-items:center;padding-bottom:13px;border-bottom:1px solid #f1e9ec}.ticket-side-head h2,.ticket-main-head h2{font-size:17px;margin:0 0 3px}.ticket-side-head p,.ticket-main-head p{font-size:10px;color:#999;margin:0}.ticket-info-list{padding:5px 0}.ticket-info-list>div{padding:11px 2px;border-bottom:1px solid #f3edef}.ticket-info-list>div:last-child{border-bottom:0}.ticket-info-list span,.ticket-info-list strong{display:block}.ticket-info-list span{font-size:9px;color:#999;margin-bottom:4px}.ticket-info-list strong{font-size:11px;line-height:1.7;word-break:break-word}.ticket-help-note{display:flex;flex-direction:column;gap:4px;background:#fff8f9;border:1px solid #f5dfe4;border-radius:12px;padding:10px;margin-top:7px}.ticket-help-note strong{font-size:10px;color:#9d2337}.ticket-help-note span{font-size:9px;color:#777;line-height:1.8}.ticket-main-card{overflow:hidden}.ticket-main-head{display:flex;justify-content:space-between;align-items:center;padding:17px 18px;border-bottom:1px solid #f0e7ea}.ticket-message-count{font-size:9px;color:#8c8186;background:#f7f4f5;border-radius:999px;padding:5px 8px}.ticket-main-card .ticket-thread{padding:17px;margin:0;background:#fcfbfc;max-height:570px;overflow:auto}.ticket-main-card .ticket-message{max-width:88%;box-shadow:0 3px 12px rgba(50,20,30,.03)}.ticket-reply-card{border-top:1px solid #eee4e8;padding:17px;background:#fff}.ticket-reply-card .support-card-head{margin-bottom:14px}.ticket-reply-card .support-field textarea{min-height:120px}
.ticket-lock-card{display:flex;gap:18px;align-items:center;max-width:850px;margin:20px auto;background:#fff;border:1px solid #f0dfe4;border-radius:23px;padding:24px;box-shadow:0 12px 35px rgba(70,35,50,.06)}.ticket-lock-icon{width:58px;height:58px;border-radius:18px;background:#fff5e9;display:flex;align-items:center;justify-content:center;font-size:27px;flex:0 0 58px}.ticket-lock-card h2{font-size:22px;margin:10px 0 6px}.ticket-lock-card p{font-size:13px;line-height:2;color:#777;margin:0 0 13px}.support-submit-inline{display:inline-flex;width:auto;text-decoration:none}

.support-back-disabled{cursor:not-allowed;color:#8c8186;background:#f5f4f5;border-color:#e6e2e4;text-align:center;line-height:1.7}
@media(max-width:800px){.ticket-hero-card{flex-direction:column}.ticket-number-box{min-width:0}.ticket-layout{grid-template-columns:1fr}.ticket-side-card{position:static}}
@media(max-width:560px){.ticket-hero-copy h1{font-size:24px}.ticket-lock-card{flex-direction:column;align-items:flex-start}}

/* Support Ticket summary / clear disabled state */
.support-ticket-summary{display:flex;align-items:center;gap:14px;background:#fff;border:1px solid #eee3e7;border-radius:19px;padding:15px 17px;margin:0 auto 15px;box-shadow:0 8px 24px rgba(70,35,50,.04)}
.support-ticket-summary-icon{width:46px;height:46px;border-radius:14px;background:#fff4f6;display:flex;align-items:center;justify-content:center;font-size:22px;flex:0 0 46px}
.support-ticket-summary-main{min-width:0;flex:1}.support-ticket-summary-main h2{margin:5px 0 3px;font-size:17px;color:#a71f37}.support-ticket-summary-main p{margin:0;color:#777;font-size:11px;line-height:1.8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.support-ticket-details{display:inline-flex;align-items:center;justify-content:center;gap:7px;text-decoration:none;color:#a71f37;background:#fff4f6;border:1px solid #ffd9df;border-radius:11px;padding:10px 13px;font-size:12px;font-weight:700;white-space:nowrap}
.support-ticket-details:hover{background:#ffecef}.support-ticket-details span{margin-right:3px}
@media(max-width:650px){.support-ticket-summary{align-items:flex-start;flex-wrap:wrap}.support-ticket-summary-main{flex-basis:calc(100% - 60px)}.support-ticket-details{width:100%}.support-ticket-summary-main p{white-space:normal}}